Privacy Policy
Privacy Policy for CLOTHE
Effective Date: August 2024
At CLOTHE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you sign up for updates, place an order, or otherwise interact with us. It also outlines your rights under the General Data Protection Regulation (GDPR) if you are located in the European Union.
By using our services, subscribing to our emails, or placing an order, you agree to the collection and use of your information as outlined in this policy.
1. Information We Collect
We collect the following personal information when you interact with our website, subscribe to our email list, or place an order:
- Email Address: To send you news, updates, promotions, and order confirmation.
- Full Name: To personalize your communication and process orders.
- Shipping Address: To deliver your orders and process returns.
- Billing Address: For payment processing and fraud prevention.
- Phone Number: To contact you regarding your order or any issues with delivery.
- Payment Information: Collected through secure third-party payment processors for order transactions.
2. How We Use Your Information
We use your personal information for the following purposes.
- Order Processing and Delivery: We use your name, shipping address, and billing information to fulfill and ship your order, process payments, and manage returns.
- Communication: We use your email address and phone number to communicate with you regarding your order, including confirmations, shipping updates, and customer support.
- Marketing and Promotions: With your consent, we may use your email address to send you updates, special offers, new product launches, and other news about our brand.
- Improving Our Services: We may use your information to improve our website and customer experience.
3. Legal Basis for Processing (GDPR Compliance)
Under the GDPR, we are required to have a legal basis for processing your personal data. Our legal bases include:
- Performance of a Contract: When you place an order, we need to process your personal information to fulfill the contract (e.g., shipping your products, processing payments, etc.).
- Consent: When you subscribe to our email list or sign up for promotional emails, we process your data based on your consent. You can withdraw your consent at any time.
- Legitimate Interests: We may process your data based on legitimate interests, such as improving our services and customer communication, as long as these interests are not overridden by your data protection rights.
4. How We Protect Your Information
We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no method of electronic transmission is 100% secure.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist with:
- Order Fulfillment: Shipping and delivery services.
- Payment Processing: Secure handling of payments.
- Marketing: Email services and campaign management.
These third parties are required to maintain confidentiality and use your data solely for the purposes we have outlined.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. For example, we may retain your order details for a period of time to comply with tax or accounting regulations.
7. Your Rights Under GDPR
If you are located in the European Union, the GDPR grants you the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
- Right to Erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
- Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability: You can request a copy of your data in a commonly used format to transfer it to another service.
- Right to Object: You have the right to object to the processing of your personal data for marketing purposes or other processing based on legitimate interests.
- Right to Withdraw Consent: If we process your data based on your consent (e.g., for marketing), you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at enquiries@clotheco.uk. We will respond to your request within one month, although this period may be extended in certain circumstances.
8. Opt-Out/Unsubscribe
You can unsubscribe from our marketing emails at any time by emailing us on enquiries@clotheco.uk.
Please note that unsubscribing from promotional emails will not affect transactional emails related to your order.
9. Transfers of Personal Data
If you are located in the European Economic Area (EEA), please be aware that your personal information may be transferred to countries outside the EEA for processing (e.g., for order fulfillment or email campaign management). We will ensure that appropriate safeguards are in place to protect your data during such transfers, in accordance with the GDPR.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an updated version on our website. Please review this policy regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or how we handle your personal information, please contact us at:
CLOTHE.
enquiries@clotheco.uk